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Save Something Good for the End in Order to Sell Again in the Future: The Peak-End Rule in Service Design

March 6, 2018

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Emotions at Work

November 22, 2016

Companies investigate employee satisfaction, engagement, wellbeing for a variety of reasons:

  • High Recruitment costs;

  • High turnover is bad for business;

  • The role employees play in the final product, particularly in services;

  • Inertia / trendiness. 

 

Most of these investigations are focused on rationally objective topics such as availability of physical resources for employees to do their jobs properly and presence or absence of opportunities for individual professional development etc.