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Save Something Good for the End in Order to Sell Again in the Future: The Peak-End Rule in Service Design

March 6, 2018

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Another Kind of Personal Touch in Service Design

March 31, 2017

Last weekend, I visited (for the first time) New York City. I’m passionate about history and the highlight was going to the Statue of Liberty and the historical immigration center on Ellis Island.


At the historical immigration center on Ellis Island, my wife and I took a guided tour offered by the National Park Service. Our guide was an old gentleman (in his late 60s – early 70s). He explained the history of the place and tried to give us a glimpse on how the immigrants who passed through Ellis Island felt during the process of entering / immigrating to the US.