An In-Utilitarian Dog’s Life
June 29, 2018
Loss Aversion Makes You Waste with a Delay
March 12, 2018
The Email that Plays an Important Role in Customer Experience Without It Being Opened
March 6, 2018
Save Something Good for the End in Order to Sell Again in the Future: The Peak-End Rule in Service Design
The Widening Trap of Clumsy Writing and Sloppy Thinking in Applied Behavioral Science
March 2, 2018
When Designing Experiences, Think About What Happens After the Interaction Ends
March 1, 2018
A Case for Using Psychology Before Implementing Customer Experience Design
February 26, 2018
Good (Customer Experience) Design is 99% Invisible
February 7, 2018
What Does “30% effectiveness” of the Flu Vaccine Even Mean?
January 29, 2018
Authenticity and Fluency: A case against Exquisite Customer Experience
January 26, 2018
How Insights from Thorstein Veblen and Gypsy Traditions Can Help in the Design for Financial Security
December 8, 2017
The Value of a Degree Resides in Others Not Having it
August 1, 2016
November 27, 2017
I'm not sure if this is intended to be a Nudge that leverages the conformation with the desired behavior when people are being observed - the behavior is visible to others.
It might very well be some form of art that I don't understand.
The picture was taken in the restroom of a restaurant in The Hague - The Netherlands.
Customer Experience Design
Emotions at Work