Emotions at Work
Emotions at Work is an innovative research methodology that investigates employee experience by combining established H.R. indicators (e.g. employee satisfaction, employee engagement etc.) with employees’ emotions experienced in relation with their workplace, their direct managers, and colleagues.
Why Use Emotions at Work
Employees spend a large proportion of their time at the workplace and develop complex relationships with co-workers, superiors (managers) and external stakeholders.
Considering the complexity of interactions and the length of time spent at work, it is natural for employees to experience a carousel of emotions at the workplace.
Compared to established H.R. surveys, Emotions at Work provides much richer insights on employees' experience.
How emotions at work works
Emotions at Work consists of an online survey (15-20 min long).
The first part of the survey investigates several established H.R. KPIs such as satisfaction with the company as a workplace, employee engagement, employee commitment, satisfaction with direct manager etc.
The second part investigates the emotions experienced by employees towards their direct manager and towards the overall job at the company.
Relationships between H.R. KPIs are investigated through thorough statistical analysis. Based on the data collected, Emotions at Work groups employees into segments and provides detailed descriptions of each group's experience at work.
Emotions at work provides H.R. professionals with rich insights on what kind of challenges employees face and with details on who needs more support.
The quantitative research can be followed by a qualitative research part that further develops the insights from the quantitative study.
Emotions at Work - Pilot Study Whitepaper
A pilot study investigated satisfaction and well-being at the workplace by asking employees about the emotions they experience at work. The seven basic emotions (Ekman and Friesen 1971) – Happiness, Surprise, Fear, Anger, Sadness, Disgust, and Contempt were used.
Using data on emotions experienced at work combined with data on employee satisfaction and engagement, we identified three groups (segments) of employees with distinct profiles on satisfaction and well-being at the workplace.
Relationships between established employee satisfaction and engagement indicators and emotions experienced at work were investigated. Happiness at the workplace is strongly correlated with all established measures, while disgust and sadness at the workplace have strong negative correlations with the established indicators of employee satisfaction and engagement.
Get Emotions at Work for Your Company
We are always looking for companies willing to adopt the Emotions at Work method to investigate employee experience. With each project we run for a client, we improve the Emotions at Work methodology.
If your organization has at least 200 members and you are interested in investigating employee experience, contact us.
We offer great rates for these early projects using the Emotions at Work methodology.