Please reload

Recent Posts

Save Something Good for the End in Order to Sell Again in the Future: The Peak-End Rule in Service Design

March 6, 2018

1/10
Please reload

Featured Posts

Doing What Others Do – Peer Influences

January 17, 2013

Groups are by their very nature a number of people who share various things. Groups are held together by shared values, common goals, similarities among members and, most importantly, norms. The norms of a group are both formal and informal. The two types of rules can coexist without any real issues. Formal norms are the written rules that all members of a group hav